FAQs

I could really use Sphere & Crescent’s services. How do I get started?

Schedule a free consultation. We’ll help you identify exactly how we can help you, and suggest the best membership for your needs. You’ll receive a Client Agreement and a Credit Card Authorization form. Sign and return the forms within 3 days. Then we’ll start your services.

How do you charge for services?

You can select either the Hourly Services Rates or a Membership. Memberships offer 8,15, or 24 hours of services each month. Go to our Join page for more details.

What if I exceed the amount of hours in my membership package?

Hourly overages will be billed to you at the same rate as your current membership package.

The tasks I need done change from week to week. Can I choose a variety of services ?

Yes! You can mix and match from any of our services based on your needs.

Can I use the hours in my membership all at once? What about blocks of time each week?

You can use the hours of your membership how you see fit and at your convenience so long as the tasks are scheduled, coordinated, and approved by us.

I have a request that isn’t listed in your services. Can you still do it?

We’re motivated by customer satisfaction. We’d love to discuss your requests with you and get them done for you.

How far in advance must I schedule services?

Clients are required to schedule all services 2 days in advance to ensure that they are completed on time. Any requests made in less than 48 hours are not guaranteed; however, we’ll make our very best effort to accommodate you.

What if I don’t use all of the hours in my membership package?

No worries. You can roll your unused time over to the next month on a one-time basis.

Is there a long-term commitment if I become a member?

No. You may cancel your membership at anytime. All that is required is a 15 day notice before the next billing cycle.

When is payment due?

A 50% deposit is required for Hourly Services at time of booking. The balance is sent via invoice and is due at that time. Monthly Membership payments are processed the first of each month.

Which forms of payment do you accept?

We’re all about convenience. We accept: cash, check, credit and debit cards, mobile payment services - PayPal, Square, Venmo, and Zelle.

How do you handle payments for purchases you make for me?

You can provide us with a payment method in advance, like cash or credit card. You can also have us advance costs for you. The expenses will be invoiced to you on the day of purchase with a 5% convenience fee.

What is your cancellation and refund policy?

Hourly service rates requests must be canceled 24 hours in advance of the scheduled service to receive a refund. Monthly memberships must cancel 15 days prior to the next billing cycle.